My disguises dissapeared!

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Hello,

I bought the Hero rank today but when I wanted to disguise into a Mushroomcow it said I was not allowed to anymore! I bought the farm animal pack but now it seems I'm not allowed to turn into a cow and a mushroomcow anymore. Any way of fixing this bug?

Sincerely,
BeardedBusiness

 

One thing, please correctly fill it out by filling in this part with your information asked to be added:

Please contact info@itsjerryandharry.com if this is happening.
One thing, when you buy it, it may take a while to be loaded onto your account for you to be able to disguise.
Just be patient, and keep trying once in a while.
Make sure you're doing the right command, also. /d p [animal name].