Really Staff?

So I realize that this will get locked within 5 minutes of me posting this but I feel as though the server is becoming a mess. And really the staff team is to blame. Now when I say the staff team I don't mean everyone, some of the staff members are great and really nice people and do their job as they should. however I have seen many staff members just be completely rude and it really seems as though staff members forget what their tag is really there for. Staff members are there to help the community. Its not to rise up in the rankings of popularity and get the most likes on the forums. Its not there to be funny and make your close friends laugh while ignoring others. No its there so you can help the players. I realize that this task might be hard, but with some of the effort some of you guys are putting in its just sad. I honestly don't understand why you guys want/should be staff. so here are a few problems I have noticed with the staff team.

1. Ignoring Players

For example: I was on the other day and messaged a Mod+ for help and didn't get a responce. So I thought they must be AFK so I was about to leave when I see them flying around the spawn. I even messaged them again and got no responce. Like why cant you guys just help out? I guess its just to "Hard?"

2. Lack of Communication With Players

For Example: Multiple times I have asked a staff member for help regarding a hacker on a server such as kit pvp. So they come on and I message them who and what not and then I get no response. I was 5 minutes and see they are gone! If you are staff you should at LEAST respond to a player explaining why a player is/isn't hacking before you just leave.

3. Lazy

For Example: Today I was on KitPVP and messaged a staff member about a player who was hacking. I get a response "ok" and then he just leaves 5 minutes later (Like above). So then I go hunt down another staff member and I drag them on and then they ban the player. Its a lot easier for the first staff member to just ban him so I don't have to find another staff member to do their job......

4. Being unhelpful

For Example: Some player made a thread where they said that they think the server was getting old and she included some chat messages. In the server chat messages it showed staff members just trying to be funny with their friends and not actually trying to help out this person. When the player said the server was dying the staff members just replied "How can it be dying?" and when she called it home they said "How can a server be home," like these are all just expressions and the staff members where just trying to be ignorant and annoy this player. No wonder they hate the server. I would too if whenever I tried to express my opinion staff would staff would take everything so literal and not try and help figure out what might be wrong with the server. Instead of replying with these arrogant remarks they should of asked them what they think needs fixing and what the server can improve on....

Anyways sorry about this rant but I really feel as these problems need addressing. And if you are a staff member think to yourself if you REALLY think that you deserve that position, and if you don't please just step down.

 

I agree with all of this tbh.

not all staff are bad though. theres only a few staff that are actually good.

 

What you say is right.
I'm not going to offend any staff here, nor am I trying to offend.
Some staff will ignore you and just talk to their close ones. I know this from experience.
I know hackusating may be immature, but instead of just laughing at the player, give them a damn report link or something ffs
A really good role model for staff is @ImNotOkayy , he knows the role of his rank and he will try to help you out ingame anyway he can. I also know this from experience. Staff, follow what he does, don't just be ranks for attention and reputation. I see a lot of staff just ignoring players and flying around spawn or chatting with their friends.

Sorry if I broke a rule tagging staff btw

 

These problems are being noticed and I do hope it is resolved soon.

Players aren't the only ones to notice these problems (and especially not the only ones to experience it first hand), but unfortunately it is at a point where it's being noticed by players.

With hard work, it is possible to fix this.

I apologise if I've ever shown these behaviours; they are far from what I want to be, as a staff and even a person.

I do suggest talking to an admin or higher about these problems though (especially with names so these issues can get sorted asap).

 

I accept your apology. You're just trying to do your job to make people abide the server rules, and it's not your fault entirely.

 

wow, thanks for the recognition. that really means a lot in a way, i never really got recognition and i tried my best. i may even consider reapplying because my life is a bit more in line now. it's not really my place to tell staff what to do or anything but i think that they're doing a great job. there's a lot of kinks and things to work out within the team and it's members. they're only trying their best and that's all we could hope for right?
and just so you know, staff are human beings and make mistakes just like you.

 

No problem, and yes, staff definitely are trying their best to make the server a greater atmosphere. I didn't even know you resigned, but I knew that you had a lot of empathy in helping the server out in any way possible. Your devotion was quite admirable. I'm happy to hear that your life is becoming better, and the majority of the staff is great, nice, and friendly people. It's your choice to reapply for staff, but with all the effort you put into making the server better as you were staff before, I couldn't think of a better idea, if you don't have too much on your hands, that is.

 

Yes!! Please reapply Tyler. You were such an amazing staff member.

 

Okay, this is not meant to hurt anyone in any shape of form, but lets try and settle this once and for all. These threads, are getting pointless to look at. We know all of this already. We get that a lot of you are disappointed and we respect that and we can see why. It's a process that staff are going under, it doesn't happen at the click of a finger. The thing is, if things are way too bad, why not report a staff for ''staff abuse''? While ignoring or being unhelpful is not abusing your power, you can still notify us if a staff is blantantly ignoring you and not doing their job to help you guys. Which brings me onto my next point. Please don't jump to assumptions people (this is not directed at the creator of this thread), if a staff doesn't message you for 5 minutes, don't jump to conclusion that they are ignoring you. While they should not be online if they are afk, you would need to show us that staff want nothing to do with you over a good period of time, not just 5 minutes. However, there are many accusations of some staff doing such and such to harass other members, please just report it. If you guys are going to claim you are being harassed, we encourage you to do something about it. Making threads about them in public just creates speculation and drama. That is where rumours come into play and then flame wars start. This is not one of those threads. Thank you for your consideration, it's nice that you feel this way because if nobody spoke out, we wouldn't know if there was a problem. However it's getting very repetetive. We've heard the same thing and we are working on it. I can promise you that! Thank you Shadow.

 

Okay, let me get this straight..

We are lazy? but we ban hackers and make sure chat is clean, If you only knew how much we actually do a day.. you wouldn't call us lazy.

We have lack of communication with players, because we don't speak a certain language or we don't recognize the problem. It's kind of hard to know a problem a player is telling us when they don't speak fluent English.

Being unhelpful... again, this kind of goes under the lazy part. We help as much as we can, were only human and we can only do so much at a time. If you think being unhelpful is not being able to talk to 10 people at a time? Well, I know for a fact that I'm not an automated message that answers questions with a click of a button.

Ignoring players.. We are human.. we have a life outside of video games and you know what? I know for a fact that most of the staff members will leave their computer for like 2 minutes to grab a drink, or do something for a parent in their household. I know that I've left to get a drink of water, and to grab something to eat, and I come back with messages. Does that mean I was "Ignoring" them? or doing something I need to do to stay healthy instead of just sitting at a computer screen 24/7. None of us have the time to sit down, and stare into the depths of our computer screens 24/7 to solve EVERY single problem a player gives to us.

Overall, we are only Human as @ImNotOkayy has stated. I know I'm human, and since I talk to almost every single staff member, I know they are human as well. Until the day that we hire a Robot to stay up 24/7 to do reports and stay in game and talk to players, then don't expect us to do absolutely everything when that something happens. Oh, and another note, we might even be handling a different problem when someone messages us. Therefore we don't respond right away.

So please.. think about the amount of stress and amount of things we have to do, before you start posting threads like this.. as it is annoying since I've seen like 8000 of these.

 

Damn, these are words of truth.

 

Well, now that all of that is out of our systems. I will lock this on saying that things will improve, we know of these issues, just give us time and hopefully the relationship between regular players and staff members will improve massively in the future :). Thank you all for your consideration, but please, no more of these threads as they are all the same. And just to sum up what I said earlier. If there is an issue with some staff, deal it with us privately.

Edit: I locked it but another opinion from staff member is coming in. Apologies!

 

I was waiting for another thread like this to be made because honestly nothing has been done to fix it. The staff team is good, but definitely needs improvement. Now, the ignoring part is true. I have seen it happen many times. It has even happened to me. Also, I would have to agree that staff are popular and some use the rank for popularity. If some staff disagree then they are just lying because it is pretty obvious. Now, there are a lot of good staff members, but some still do things that I don't necessarily agree with. Now, I'm not perfect either, but all I am saying is that I agree with you.

I know what you are talking about because I saw the thread and I was shocked. I was shocked how the staff involved in that went about that situation. Yes, I am staff now, but I can still have opinions. It really made me intrigued when I saw that thread and what was said by the staff involved, it went off bounds. If staff as a whole are supposed to be nicer and held on a different level of responsibility, why would such an occasion occur? They might have thought it was a funny joke, but still wrong. But everybody makes mistakes, staff make mistakes.

I totally understand why you feel this way.

 

Sorry I just had to post this final comment as a reply to everyone's thoughts.

First off I want to say that this wasn't a thread to cause drama or hurt anyones feelings or get anyone in trouble. I made this to remind staff members why they have the staff tag next to their names. And I understand that everyone makes mistakes but just like in life consequences are needed to teach people how to act. Like if a young child does something wrong the parent must punish him in some way to teach him not to do it again. And after I have seen similar staff members doing stuff over and over again I felt as though something needed to change. And sorry if these threads seem repetitive but these actions are also quite repetitive by staff. Again I'm sorry to anyone who felt like this thread was mean or meant to cause drama but I promise you that was not my intent and I apologize if it has become that way. I realize now that the way I wrote this might have come off as harsh to some of you and im sorry I didn't write this in more of an appropriate manner. And thanks to everyone who understands and especially the staff members who have helped me find a solution to some of these problems over the past day.